Assistant Service Manager
Job description:
The assistant service manager will play a pivotal role in supporting the Service manager in overseeing daily operations, managing service technicians, and ensuring the highest quality of service delivery. This position requires a combination of technical expertise, strong leadership skills, and exceptional customer service acumen.
Key Responsibilities:
- Assist in managing and supervising service technicians, providing guidance, training, and support as needed.
- Conduct quality control inspections on completed work to maintain high standards of service excellence.
- Handle customer inquiries, complaints, and escalations, resolving issues promptly and professionally.
- Ensure compliance with regulations, and company policies during service operations.
- Support in evaluating technician performance and providing constructive feedback for continuous improvement.
- Possess a willingness to study, learn, train, and improve personally.
Qualifications:
- Proficient knowledge of HVAC and plumbing systems, troubleshooting, and repair techniques.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Ability to multi-task, prioritize, and work in a fast-paced environment.
- Proficiency in relevant computer applications and software.
- HVAC certification and/or relevant trade qualifications preferred.
Benefits:
- Competitive wages commensurate with experience.
- Industry leading Health Insurance, and other benefits package.
- Opportunities for career growth and professional development.
- A collaborative and supportive work environment.
Join our team and be part of a company dedicated to delivering exceptional services.
To apply, submit your resume and a cover letter outlining your relevant experience and qualifications to information@crowngroupohio.com
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