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Plumbing, HVAC, and Commercial Services in Louisville, OH

Crown Group Ohio has been your trusted HVAC company since 1983. Our services are here to provide your home with the comfort it derserves. Our trusted team of contractors are highly trained to repair, install and service your plumbing, heating and cooling systems any day of the year.

Call us today to schedule your apoointment for HVAC, plumbing and commercial services!

Local Reviews
for Louisville, OH

Crown Group Ohio Rated 4.7 out of 5 stars based on 9 customer reviews


Map of Louisville, OH

Nancy




Review of Crown Group Ohio

Great service. Very polite.


Response from Crown Group Ohio:

Nancy, Thanks so much for the fantastic review!


Map of Louisville, OH

Annual maintenance




Review of Crown Group Ohio

My only complaint with the service is that they schedule the check up with the air conditioner at the end of the summer and the furnace at the end of the winter. Why not prior to the season to be used.


Response from Crown Group Ohio:

Ron, Thank you for the wonderful review and feedback! We will take that into consideration moving forward.


Map of Louisville, OH

CAN'T KEEP THE SAME TECH




Review of Crown Group Ohio

NEW TECH NEVER CHECKED THE DRAIN TUBE. 1 WEEK AFTER MAINT. CHECK THE DRAIN LIGHT CAME ON. THANK GOD I HAD ALWAYS WATCHED ERIC CLEAN THIS. SAVED ME A SERVICE CALL. WISH I COULD REQUEST MY TECH. I AM NEVER TOLD THAT THE TECH IS CHANGING FROM YEAR TO YEAR. 20 YRS. W/ THIS COMPANY MEANS NOTHING.


Response from Crown Group Ohio:

Anne, Thank you for the review. We apologize you were not able to have the technician you are used to having. We do our best to make sure that the technicians are the same but cannot always make that happen. If you have not already, please call the office to request a specific technician. If that is done, we will always send that technician as long as you are available when he is.


Map of Louisville, OH

Great service




Review of Crown Group Ohio

Ian did a great job explaining the checks he had done and answering some questions we had about our heat pump.


Response from Crown Group Ohio:

Thomas, Thank you for the wonderful review! We will make sure to let Ian know how happy you are with his services.


Map of Louisville, OH

G r e a t




Review of Crown Group Ohio


Response from Crown Group Ohio:

Maxine, Thank you for the G r e a t review!


Map of Louisville, OH

Jerry Metzger




Review of Crown Group Ohio

Polite on time answered all ? Knowledgeable


Response from Crown Group Ohio:

Gerald, Thank you for such a great review! We are glad to hear you were able to get all of your questions answered.


Map of Louisville, OH

Very knowledgeable and thorough and hard working.




Review of Crown Group Ohio

The work that Phil did couldn't have been better. The fact that we were without air-conditioning for 11 days was not his fault. I was very disappointed with Crown, that they kept a good customer waiting that long. The system is still under warranty .


Response from Crown Group Ohio:

Dave, Thank you for the 5-star review. We will make note of your happiness with Phil. We apologize you waited as long as you did. Please give us a call at the office if you'd like to discuss further. 330-499-4988 Thanks!


Map of Louisville, OH

Kelly




Review of Crown Group Ohio


Response from Crown Group Ohio:

James, Thank you for the 5-star review!


Map of Louisville, OH

Good service, not so awesome price on parts




Review of Crown Group Ohio

The technician, Donny and his person-in-training arrived on time, were professional and mentioned cost up front. i agreed and the services billed were performed and paid for. However, i have some questions about the price charged for materials. Now i understand there are cost - overhead needed to run a business, and I figure $100 for a half hour service ($200/ hour) is probably standard in the HVAC industry. When I examined the statement I see that I paid $212 for two pounds of R410A refrigerant and $155 to inject a UV dye packet. There must be something really special for those prices, perhaps some new EPA regs. re: refrigerants? So I looked prices for these items for home AC units in the HVAC industry and the usual practical markup for parts and materials. I understand that materials/parts must be ordered, paid for and stored until used. The figure I found was up to 100 % markup, maybe a bit more?? That is twice (2X) the cost of the material. Refrigerants and dyes are certainly not highly specialized parts in the HVAC business. I understand this and accept it. Looking up the cost of refrigerants, I find the cost of R410A to be between $5 and $6 per pound. I was charged $106 per pound! That is 18 times! the, what appears to me, to be the actual cost or a 2000 percent mark up, not 100 percent. The dye pack costs seems to be (guessing on the pack/syringe and volume used, but typical for home size unit) $23-$25 a pack for UV-sensitive AC universal tracing dye. I was charged $155 for this, which is over 6 times my estimated cost! The labor on the injection - - should be in the service cost as it took only maybe 30 seconds to do this injection. How do you explain these mark ups on materials? We're not talking 2 or 3 times cost but up to 18-20 times cost. The procedure is to come back and search for a possible leak. The statement says that will cost $133. Is that in addition to $99 service cost? Looking up prices on evaporators,(and I admit, I have no idea about specific, models, etc. but they seem to be fairly generic online) but they seem to be around $400-$600. If ours needs replaced will you be charging me $600 x 6 to 18 times that cost or $3600+ for an evaporator? Before any more work is performed in this repair, I would like a fair estimate on possible charges for the next service, labor and major parts. The unit was purchased and installed by Crown so you know the model and other specifics about our unit. We have been customers of Rex-Reliable and Crown for decades. Perhaps it is time to look for another HVAC. I appreciate the ease in order to make my thought known. Paul


Response from Crown Group Ohio:

Paul, Thank you for the review. We appreciate the feedback and always try to take our them into consideration for our continued training. We are glad to hear that your appointment was on time and our technicians acted professionally. We apologize that you feel our pricing is unfair. We encourage you to call our office at (330)-499-4988 to discuss the matter further and to see if something can be done. Thanks!


Ralph S.

Ralph S.

Performed Furnace Maintenance.

Near W Chester Dr, Louisville, OH 44641
Ralph S.

Ralph S.

Performed Furnace Maintenance.

Near Monter, Louisville, OH 44641
Ralph S.

Ralph S.

Performed Service Call.

Near Morning Star Dr NE, Louisville, OH 44641
PHIL M.

PHIL M.

Performed Furnace Maintenance.

Near Easton St NE, Louisville, OH 44641
PHIL M.

PHIL M.

Performed Furnace Maintenance.

Near South St, Louisville, OH 44641
PHIL M.

PHIL M.

Performed Furnace Maintenance.

Near Walsh St, Louisville, OH 44641
PHIL M.

PHIL M.

Performed service call.

Near Edmar St, Louisville, OH 44641
Ian K.

Ian K.

performed a/c maintenance

Near Ohio Ave, Louisville, OH 44641
Corey J.

Corey J.

Performed a/c maintenance

Near Columbus Rd NE, Louisville, OH 44641
Corey J.

Corey J.

Performed A/c maintenance.

Near Edmar St, Louisville, OH 44641
Justin K.

Justin K.

performed a/c maintenance

Near Briarwood St, Louisville, OH 44641
Justin K.

Justin K.

performed a/c maintenance

Near Louisville St NE, Louisville, OH 44641
Justin K.

Justin K.

performed a/c maintenance

Near Gayview St NE, Louisville, OH 44641
Ralph S.

Ralph S.

Performed A/C maintenance

Near Lesh St NE, Louisville, OH 44641
PHIL M.

PHIL M.

Performed A/C maintenance.

Near Easton St NE, Louisville, OH 44641
Ralph S.

Ralph S.

Replaced warranty inducer motor.

Near Gephart Ave, Louisville, OH 44641
Zerik H.

Zerik H.

Performed A/C maintenance.

Near Presidents St, Louisville, OH 44641
Ian K.

Ian K.

Performed A/C maintenance

Near Presidents St, Louisville, OH 44641
PHIL M.

PHIL M.

Performed Geothermal Cooling Maintenance.

Near Marlboro Ave NE, Louisville, OH 44641
PHIL M.

PHIL M.

Performed maintenance

Near Hillocke St, Louisville, OH 44641
PHIL M.

PHIL M.

Performed a/c maintenance

Near N Marion Ave, Louisville, OH 44641
PHIL M.

PHIL M.

Performed a/c maintenance

Near Edmar St, Louisville, OH 44641
PHIL M.

PHIL M.

Performed A/C maintenance.

Near Buffalo Ridge St, Louisville, OH 44641
PHIL M.

PHIL M.

Performed Repair.

Near Glenoak Dr NE, Louisville, OH 44641
PHIL M.

PHIL M.

Performed a/c maintenance

Near Columbus Rd NE, Louisville, OH 44641

Serving Stark & Summit Counties

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